IT Manager

GRADE: 3
DEPARTMENT: MIS
REPORT TO: Cheif Information Officer
STATUS: Exempt
UNION AFFILIATION: Non-union
SCHEDULE: Full time

JOB OVERVIEW:
The Information Technology Manager will plan, coordinate, direct and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department. The IT Manager will work closely with decision makers in other departments to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization. The IT Manager will also define and implement IT policies, procedures and best practices.

ESSENTIAL FUNCTIONS:

1. Lead the IT department’s operational and strategic planning, including fostering innovation, planning projects and organizing and negotiating the allocation of resources.
2. Manage the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment.
3. Benchmark, analyze, report on and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
4. Oversee provision of end-user services, including help desk and technical support services.
5. Work with stakeholders to define business and systems requirements for new technology implementations.
6. Keep current with the latest technologies.
7. Manage financial aspects of the IT department, including purchasing, budgeting and budget review.
8. Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
9. Approve and oversee projects and project portfolio.
10. Develop and implement all IT policies and procedures, including those for architecture, security, and disaster recovery, standards, purchasing and service provision.
11. Develop requests for proposal.
12. Negotiate and administer vendor, outsourcer and consultant contracts and service agreements.
13. Practice asset management for IT hardware, software and equipment.
14. Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation and disciplinary actions.
15. Establish and maintain regular written and in-person communications with the organization’s executives, department heads and end users regarding pertinent IT activities.

EDUCATION/EXPERIENCE REQUIRED:
This position will require candidates to have a Bachelor’s degree (Business background preferred) and a minimum six years work related experience. Must have Strong leadership skills, excellent interpersonal skills with the ability to present ideas in a business-friendly/user friendly language, excellent written and oral communication skills. Must have exceptional customer services skills and the ability to prioritize and execute task in a high-pressure environment.

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